Head of Customer Service (f/m/d)

Full-time, Graz _Hybrid-Work

Your role in our team

  • Establishment and management of a successful international decentralized customer service team (1st to 3rd level)
  • Ongoing evaluation and optimization of the service level
  • Increase of customer satisfaction and improvement of the customer journey
  • Further automation and digitalization of processes (ticketing system)
  • Definition and implementation of future service strategies, in close cooperation with the Head of PMO and the management team
  • Implementation of innovative service tools as well as technologies to increase efficiency
  • Contact with the customer to ensure smooth processing

Your qualifications & skills

  • Completed education in Information Management, IT (Uni/FH) or similar with interest in Blockchain technology (familiarity with our industry is a plus)
  • Several years (+8 years) of professional experience in a similar position with leadership experience in customer service
  • Team player with an efficient and goal-oriented approach to work
  • Affinity for technology and IT, in combination with a strong customer and market orientation
  • Empathy, strong communication and problem-solving skills, and contagious enthusiasm
  • Experience with agile project management tools such as Asana or Monday
  • Very good knowledge of German and English

You will love this job if ...

  • You are looking for a humorous, goal-oriented and enthusiastic team.
  • You are looking for challenging tasks and appreciate responsibility and decision-making authority from day one.
  • You want to contribute your own ideas and actively shape our company’s growth.
  • You are looking for a diverse and international working environment with flat hierarchies and an open-door culture.

Your benefits at Zentatec

  • Hybrid work model (partly remote work, partly in the office) 
  • Work-life balance: no problem with flexitime
  • We offer you a lucrative salary
  • A modern office with state of the art IT equipment
  • Open, modern corporate culture with fast decision-making processes and flat hierarchies
  • Appreciative communication at eye level
  • Teambuilding, events and excursions
  • Additional vacation days
  • Training & development, development opportunities and coaching
  • Good connections to public transport and freeway, parking spaces
  • Free fruit, hot and cold drinks and meal allowance

What's in for you

For the advertised position, a KV minimum basic salary of EUR 3.730,- gross per month (for full-time employment) with corresponding experience applies. However, we offer a KV overpayment depending on actual qualifications and experience. 

We are proud to be an equal opportunity employer and therefore welcome all applications without regard to age, gender, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

PS: If you are still unsure because you don’t “fit the profile perfectly”: Don’t worry, often similar skills are perfectly fine. Apply anyway – maybe we are looking for exactly YOU!   

We are looking forward to you!

Innovations don’t happen on their own. That’s why we need you.

Be you at Zentatec.

Julia Haas-Köberl