Customer Service Engineer (f/m/d)

Full-time / Part-time, Graz _Hybrid-Work

Your role in our team

  • Responding to customer queries in a timely and accurate way
  • Identifying customer needs and helping customers use specific features
  • Analyzing and reporting product malfunctions
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Trainer for Junior Customer Support Engineers
  • Increase customer satisfaction and improve the customer journey
  • Further automation and digitalization of processes (ticketing system)

Your qualifications & skills

  • Completed education in information management, IT or similar and with interest for blockchain technology (familiarity with our industry is a plus)
  • +3 years of professional experience in a Software Customer Service or a similar position
  • Familiar with help desk software
  • Team player with efficient and independent working style, multi-tasking abilities and strong problem-solving skills
  • Affinity for technology and IT in combination with a strong customer and market orientation
  • Empathy, strong communication skills and patience when handling customer cases
  • Experience with agile project management tools such as Asana or Monday
  • Very good knowledge of German and English

You will love this job if ...

  • You are looking for a humorous, goal-oriented and enthusiastic team.
  • You are looking for challenging tasks and appreciate responsibility and decision-making authority from day one.
  • You want to contribute your own ideas and actively shape our company’s growth.
  • You are looking for a diverse and international working environment with flat hierarchies and an open-door culture.

Your benefits at Zentatec

  • Hybrid work model (partly remote work, partly in the office)
  • Work-life balance: no problem with flextime
  • We offer you a lucrative salary
  • A modern office with state of the art IT equipment
  • Open, modern corporate culture with fast decision-making processes and flat hierarchies
  • Appreciative communication at eye level
  • Teambuilding, events and excursions
  • Additional vacation days
  • Training & Development, career opportunities and coaching
  • Good connections to public transport and freeway, parking spaces
  • Free fruit, hot and cold drinks and meal allowance

What's in for you

For the advertised position, a KV minimum basic salary of EUR 2.540,- gross per month (for full-time employment) with corresponding experience applies. However, we offer a KV overpayment depending on actual qualifications and experience. 

We are proud to be an equal opportunity employer and therefore welcome all applications without regard to age, gender, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

PS: If you are still unsure because you don’t “fit the profile perfectly”: Don’t worry, often similar skills are perfectly fine. Apply anyway – maybe we are looking for exactly YOU! If you don’t try, you can’t win. 🙂 

We are looking forward to you!

Innovations don’t happen on their own. That’s why we need you.

Be you at Zentatec.

Julia Haas-Köberl